Shipping Policy
Company Name: Shenzhen Suyuan Zhenxuan Intelligent Technology Co., Ltd.
Customer Service Email: service@veylori.com
At Veylori™, we believe every product journey matters — from thoughtful design to the moment your order arrives at your door. This Shipping Policy explains how we prepare, ship, and deliver your home décor pieces with care and attention.
Our Shipping Approach
Veylori™ is dedicated to creating elegant decorative pieces designed to bring beauty and comfort into everyday living spaces.
To provide customers with efficient delivery while maintaining product quality, our orders may be fulfilled through trusted production partners and international shipping networks.
This fulfillment model helps us:
✨ Deliver carefully selected home décor products
✨ Maintain accessible pricing without unnecessary retail costs
✨ Improve inventory efficiency and reduce resource waste
✨ Connect customers with thoughtfully designed products worldwide
We appreciate your understanding as each item travels through a carefully managed delivery process.
1. Order Processing & Shipping Costs
Every Veylori™ order is prepared with attention to detail.
Order Processing Time:
Please allow 2–4 business days for order verification, quality inspection, packaging, and shipment preparation.
During Peak Periods:
Holiday seasons, promotional events, or high-volume periods may require additional processing time of up to 5 business days.
Shipping Fee:
A standard shipping fee of $5.99 applies to all orders.
2. Estimated Delivery Schedule
Because Veylori™ products may be shipped through different fulfillment locations, delivery times can vary depending on destination and logistics conditions.
| Region | Estimated Delivery Time |
|---|---|
| United States | 10 – 15 Business Days |
| Canada / United Kingdom / Australia | 11 – 16 Business Days |
| Other International Locations | 15 – 20 Business Days |
Please note that these timeframes are estimates and do not represent guaranteed delivery dates. Weather conditions, carrier delays, holidays, and customs procedures may affect arrival times.
Thank you for your patience while your carefully selected décor piece makes its way to your home.
3. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.
Please keep in mind:
📦 Tracking information may require 1–3 business days to become active after shipment
📦 Some tracking updates may appear gradually during international transportation
📦 A lack of immediate updates does not mean your package has stopped moving
If you have any concerns about your shipment, our support team is happy to assist.
4. Customs, Duties & International Fees
International shipments may be subject to local customs regulations.
For orders shipped outside the destination country:
- Any applicable import duties, taxes, or customs charges are the customer’s responsibility
- Veylori™ is not responsible for delays caused by customs inspections or clearance procedures
- Customs policies vary depending on each country and region
We recommend checking your local import regulations if you are placing an international order.
5. Order Changes & Cancellation Requests
We begin preparing orders promptly to ensure efficient delivery.
If you need to update your shipping information or request a cancellation, please contact us at:
within 12 hours of placing your order.
Once your order has entered fulfillment or shipment preparation, changes and cancellations may no longer be available.
6. Damaged, Missing, or Lost Packages
Your satisfaction is important to us, and we want your Veylori™ experience to be enjoyable from start to finish.
Damaged Items:
If your order arrives damaged, please contact our support team within 72 hours of delivery and provide clear photos of the item and packaging. We will review your request and provide an appropriate solution.
Lost Packages:
If the shipping carrier confirms that your package has been lost during transit, Veylori™ will work with you to resolve the issue and arrange a suitable replacement when applicable.
Thank you for choosing Veylori™.
We appreciate your trust and are committed to delivering beautifully designed pieces that bring warmth, character, and inspiration into your home.