Return & Refund Policy
Company Name: Shenzhen Suyuan Zhenxuan Intelligent Technology Co., Ltd.
Customer Service Email: service@veylori.com
At Veylori™, customer satisfaction is our priority. We want you to feel confident when choosing our products, and this Return & Refund Policy explains the process for returns, replacements, and refunds.
1. Return Eligibility
We accept return requests within 30 days after your order has been delivered.
To qualify for a return, your item must meet the following requirements:
✔ The product must be in its original condition
✔ The item must be unused and free from damage
✔ All original packaging, accessories, and included materials must be retained
✔ Proof of purchase or order information must be provided
Items that do not meet these conditions may not be accepted for return.
2. How to Request a Return
To begin the return process, please contact our customer service team at:
Please include your order number, product details, and reason for the return so we can assist you efficiently.
If your return request is approved:
📦 We will provide return instructions
📦 You will receive the necessary return details before shipping the item back
📦 Your return must be authorized before sending any package
Important:
Returns sent without prior approval may not be accepted.
3. Damaged, Defective, or Incorrect Orders
Please carefully check your order when it arrives.
If your item arrives damaged, has a manufacturing issue, or you received the wrong product, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
✔ Photos or videos showing the problem
✔ Order information
✔ A brief description of the issue
Our team will review your request and provide an appropriate solution.
4. Items Not Eligible for Return
Certain products cannot be returned, including:
❌ Personalized or customized items
❌ Products damaged due to improper use
❌ Items without original packaging
❌ Clearance or final sale products
❌ Gift cards
❌ Shipping fees already paid during checkout
If you are unsure whether your item qualifies, please contact us before submitting a return request.
5. Exchanges
If you would like to replace an item with another product, we recommend the following process:
- Request a return for the original item
- Wait for the return approval and inspection
- Place a new order for the desired replacement item
This helps ensure faster processing and accurate order fulfillment.
6. Refund Process
Once your returned item has been received and inspected, we will send you an update regarding your refund status.
If your refund is approved:
💳 The refund will be issued to your original payment method
⏳ Please allow up to 10 business days for processing
Please note that your bank or payment provider may require additional time before the refunded amount appears in your account.
If you have not received your refund after the processing period, please contact us at:
7. International Return Information
For international orders, return procedures may vary depending on location and shipping conditions.
Customers should contact Veylori™ before sending any international return package to receive the correct return instructions.
Unauthorized returns may result in delays or rejection.
8. Return Shipping Address
A return authorization from Veylori™ is required before returning any product.
Please contact our support team first:
Customer Service Email:
service@veylori.com
We will provide the appropriate return instructions and address after your request has been reviewed.
Thank you for choosing Veylori™.
We appreciate your trust and are committed to providing beautiful products and reliable customer support throughout your shopping experience.