Veylori™ is owned and operated by Beijing Xinwan Technology Co., Ltd.
Beijing Xinwan Technology Co., Ltd.
Fu Lin
Bungalow No. 1, within the compound of the Lucheng Industrial Zone Management Committee, Huangcun Town, Daxing District, Beijing (Cluster Registration)
24 Hours a Day, 7 Days a Week
Veylori™ is owned by Beijing Xinwan Technology Co., Ltd.
We want you to feel comfortable ordering from Veylori™. This policy explains when a return may be requested, how to begin the process, who is responsible for return shipping, and when an approved refund is issued.
Please review the information below before sending any product back to us. Returns must first be reviewed and authorized by our customer service team.
After delivery
Authorization required
After approval
Eligible products may be returned within 30 calendar days after delivery.
To remain eligible, your return request must be submitted within this period. We recommend contacting us before sending anything back so our team can review the request and provide the appropriate instructions.
Unless the product arrived damaged, defective, incorrect, or otherwise qualifies for a different remedy under this policy, returned merchandise should meet the following conditions:
The item is in the same condition in which it was received.
The item is unused and unworn where those conditions are applicable.
Original tags, accessories, components, manuals, and other included materials are returned where applicable.
The original packaging is included where reasonably possible.
A receipt, order confirmation, or other proof of purchase can be provided.
Start your return by contacting Veylori™ Customer Service at service@veylori.com .
Include the order number associated with your purchase.
Tell us which item you would like to return.
Briefly explain why you are requesting the return.
Include relevant photos or videos if the request involves damage, defects, an incorrect product, or another product issue.
Please wait for return authorization and instructions before mailing your item. Merchandise sent to an address without prior authorization may not be routed to the correct return facility and may delay processing.
Please do not send returns directly to our business registration address unless our customer service team specifically instructs you to do so.
Depending on the product, order, and fulfillment location, the appropriate return warehouse may differ from our registered business address.
Once your return request has been reviewed and approved, Veylori™ Customer Service will provide the applicable return warehouse address and return instructions.
Always use the return location provided in your approved return instructions.
For eligible returns based on personal preference — such as no longer wanting the item — the customer is responsible for the return shipping cost.
If an item arrives damaged, defective, incorrect, or materially different from the product description, Veylori™ will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
If your item arrives damaged, defective, incorrect, or materially different from the product description, contact us as soon as reasonably possible after discovering the issue.
Email service@veylori.com with your order number, a description of the issue, and clear photos or videos where relevant.
After reviewing the information, we will provide an appropriate resolution, which may include a replacement, refund, or return arrangement depending on the circumstances.
Some categories cannot normally be returned for change-of-mind reasons because of their nature, condition, customization, or applicable safety considerations.
Custom or personalized products
Perishable goods, where applicable
Personal care or hygiene-sensitive products where return restrictions are disclosed and applicable
Hazardous materials, flammable liquids, or gases, where applicable
Gift cards
Contact service@veylori.com before returning the item if you are unsure whether your purchase qualifies.
For preference-based exchanges, the most straightforward option is generally to request a return for the original eligible item.
After the return has been accepted, you may place a new order for the product you prefer, subject to current availability.
If the original item was damaged, defective, or incorrect, contact us first so we can determine the appropriate resolution rather than placing another order immediately.
Where applicable to an eligible order delivered to a customer in the European Union, the customer may have the right to cancel or return the order within 14 days without providing a reason, subject to applicable legal requirements and exceptions.
Returned merchandise should generally remain in its original condition, with tags and original packaging where applicable, together with proof of purchase.
Nothing in this policy is intended to limit mandatory consumer rights that apply under applicable law.
Once an authorized return is received, it will be reviewed before the refund is approved.
The authorized return reaches the designated return facility.
The returned item and relevant return information are reviewed.
We notify you whether the refund has been approved.
Approved refunds are issued back to the original payment method.
Your bank, card issuer, or payment provider may require additional time before the credit appears in your account.
If more than 15 business days have passed since we confirmed that your refund was approved and you still have not received it, please contact service@veylori.com .
Contact our customer service team before sending any item back. Include your order number whenever possible so we can locate your purchase and provide the appropriate instructions.
Email Customer Service →EMAIL service@veylori.com
PHONE +86 16407742530
BUSINESS HOURS 24 Hours a Day · 7 Days a Week
